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Pharmacy Quality Ratings Incorporating the Consumer Perspective
Principal Investigator David Nau, PhD RPh FAPhA
Project Title Pharmacy Quality Ratings Incorporating the Consumer Perspective
Grants Awarded Number 166
Status Grant Complete, 2017
Organization Pharmacy Quality Solutions
Location Durham, North Carolina
Grant Category Medication Management, Safety & Quality
Keyword PQA
Grant Docs CPF Synopsis
Objectives 1.Pilot-test the collection of consumer evaluations of community pharmacies for potential inclusion in an overall quality rating of pharmacies a.Within a targeted geographic area, determine the percentage of pharmacies that successfully deploy a standardized mechanism to trigger participation of their patients in a web-based survey about the quality of the pharmacy b.Determine the response rate of the patients who were prompted to participate in the survey and the average number of completed surveys per pharmacy2.Determine the impact of including consumer evaluations in an overall quality rating of pharmacies a.Calculate the overall pharmacy rating with PQA-endorsed quality measures that are widely available in EQuIPP and include the consumer survey results under various models for weighting of the measures b.For pharmacies who achieved a minimum response rate of patients, determine whether the consumer survey results altered the overall rating of the pharmacy for a significant number of pharmacies3.Gather feedback from community pharmacy owners and chain pharmacy executives on real quality ratings for all pharmacies within the targeted geographic areas
The Community Pharmacy Foundation
Funding Since 2002 | Chicago Illinois
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