Grant Title: Increasing Patient and Payer Value in Community Pharmacy Enhanced Services Networks
Grants Awarded Number
Grant Complete, 2019
NCPA Innovation Center
Alexandria, Virginia
Grant Category
Pharmacy Management & Ownership
Payer, Value, MHFA, Patient Pharmacy Satisfaction
Grant Docs
CPF Synopsis | Press Release | MHFA Training | MHFA Pharmacy Cases | MHFA Commentary | Mental Health First Aid (MHFA) Article | MHFA Article | Video - CPESN for Payers

The grassroots growth of local CPESN networks across the country over the past few years is impressive. There are now over 40 local networks and more than 2,300 pharmacies participating. At the outset of this project it was (and still is) difficult for growing networks to communicate effectively about the model to the payer community. Therefore, several resources were needed to help reduce this challenge by effectively making the case for and showcasing the value of community pharmacy enhanced service networks on patient-centered and long-term cost outcomes. The three objectives for this project were to:

  1. Create a voice-over animation video depicting the value of community pharmacy enhanced service networks targeted to the payer community for use by community pharmacists and growing networks across the country.
  2. Work with the National Council for Behavioral Health (NCBH) and leaders in the pharmacy mental health space to develop community pharmacy specific cases for Mental Health First Aid training. Additionally, to ensure use of these pharmacy specific cases and the continued growth of pharmacy team members trained in Mental Health First Aid, scholarships will be provided to three interested and committed pharmacists to be trained as Mental Health First Aid instructors.
  3. Scientifically develop and validate a patient voice survey to assess the effectiveness of enhanced services offered by a pharmacy to help demonstrate the impact of these pharmacies as compared to other pharmacies not offering enhanced services.
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  • Applicant:
    Kevin Day
    NCPA Innovation Center

  • Team Member:
    Kurt Proctor
    United States
    NCPA Innovation Center

  • Team Member:
    Hannah Fish
    PharmD, CPHQ
    National Community Pharmacists Association

  • Team Member:
    Troy Trygstad
    PharmD MBA PhD

  • Team Member:
    Joel FarleyUniversity of Minnesota

  • Team Member:
    Courtney RobertsUNC Eshelman School of Pharmacy